free delivery in cairo on orders above 1,999 egp
Returns & Refunds
Returns & Refunds Policy (24-Hour Inspection Period)
Inspection & Return Window
You may request a return within 24 hours of receiving your order, without providing a reason.
This inspection window lasts for 24 hours from the date you received your order, or the date a third party you designated (other than the courier) received the goods.
To exercise your right to request a return, you must notify us with a clear written statement.
You can contact us at: shopwithsask@outlook.com
Payment Method
All payments are completed through Instapay (EGP).
Orders are confirmed only after full payment is successfully received via Instapay.
We do not process or ship any orders without completed payment.
Refund Process
Once we receive the returned item and complete an inspection, we will process your refund within 3 days.
Refunds will be issued via Instapay using the same account used for the original payment.
Please note:
A pickup fee of 70 EGP and a delivery fee of 70 EGP will be deducted from the total refund amount
Refunds are only issued after the product has been received and successfully inspected
Return Conditions
To be eligible for a return, please ensure the following:
The item must be reported for return within 24 hours of receiving it
The item must be returned in its original packaging
The item must be in the same condition in which it was received
Non-Returnable Items
We are unable to accept returns for:
Customized or personalized items
Items that cannot be returned due to their nature
Items that cannot be returned for health or hygiene reasons if opened after delivery
Items that, after delivery, have been inseparably mixed with other goods
We reserve the right to decline any return that does not meet the conditions listed above.
Returning Goods
We will arrange the return pickup when applicable.
Please note:
A pickup charge (70 EGP) will apply
Delivery charges (70 EGP) are non-refundable
Refunds cannot be issued without receiving the returned goods or proof of successful delivery.
Contact Us
For any questions regarding our Returns & Refunds Policy, please contact us at:
shopwithsask@outlook.com